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Customer Service is available to assist with all www.uspoloassn.com online orders.
When shipping to Canada, please select either International Economy or International Priority.
Our automated processes fill orders extremely quickly, so the time window for changes or cancellations is very short.
NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
Yes, all Swimwear, Underwear and Clearance Products are final sale items. We cannot accept returns for those 3 types of products.
How long does it take to process a return?
Can I ship to a P.O. Box?
U.S. Polo Assn. stands behind all of its products. If your item is defective or flawed, U.S. Polo Assn. will make every attempt to replace your product with a product that is the same or comparable. Proof of purchase is required,and the date of purchase must be within 6 months from the current date. U.S. Polo Assn. cannot accept returns or honor replacements of any kind without proof of purchase, whether from an authorized U.S. Polo Assn. brand store in the United States, www.uspoloassn.com (purchases made only in the United States or Canada) or an authorized third party retailer.
Can I exchange my purchase?
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at www.uspoloassn.com
The site automatically calculates the best discount for you when more than one incompatible discount is applied to your order. For example, if both 20% and 25% off apply but are incompatible with each other, you receive the higher 25% off discount.
No, we do not currently have a mailer catalog. Please subscribe to our emails to get the latest updates from our online store.
To update your registered account information, you may log in to the My Account section of the site. Once logged in, you may update, change, or delete any account information.
You may update your email subscription preferences or unsubscribe from our mailing list by visiting our Preference Center page.
If you have any questions, comments, or concerns, please contact U.S. Polo Assn. Customer Service at (855) 361-5553 or email serviceUSA@e.uspoloassn.com